Refund policy
The short version
30 days. Any reason. I'll make it right.
If your candle, wax melt, or soap isn't what you hoped for — even if the only reason is that you don't love the scent — email me within 30 days of delivery and I'll refund you or send a replacement.
Fragrance is personal. I'd rather you try a LinaBloom candle knowing you can send it back than have you skip it because you weren't sure.
How to start a return
Email me at andrew@linabloomcandles.com with:
- Your order number (it's in your confirmation email)
- A one-sentence note about what's wrong, or what you'd prefer instead
I'll write back within one business day with next steps. No forms, no return merchandise authorization numbers, no portal logins.
Who pays return shipping
- If something arrived defective, damaged, or wrong (the candle, packaging, fragrance, or scent doesn't match what was ordered): I cover return shipping. I'll email you a prepaid label.
- If you simply don't love the scent or changed your mind: you cover return shipping. Most candles ship back for $4–$8 via USPS Ground Advantage.
Condition of returned items
I want this to be easy, so here's what I'll accept:
- Unburned candles: any condition, with or without original packaging.
- Lightly burned candles (roughly 25% or less of the wax used): wipe off any soot from the rim and ship it back. Wrap it so it doesn't shatter — a sweater works.
- Wax melts and soap: unused, in original packaging.
- Heavily burned (more than ~25% of wax used): I can't accept these for a preference return, but if there's a quality issue — wick problems, soot, scent throw issues — email me and I'll usually still make it right.
I trust customers on this. I'm not going to inspect every returned candle with a ruler. If a return is obviously abused or repeated, I'll reach out before processing.
Refund timeline
Once I receive your return, I'll inspect it the same day or the next business day and email you a confirmation. Your refund posts to your original payment method within 3–5 business days of confirmation. Most banks and card issuers take an additional 1–5 days to display the credit.
Shipping costs on the original order are refunded only when the return is due to a defect, error on my end, or damage in transit. For preference returns, the candle price is refunded but the original shipping fee is not.
Damages in transit
If a candle arrives broken, melted, or otherwise damaged from shipping:
- Photograph it — the box, the packing material, and the candle.
- Email me within 7 days of delivery at andrew@linabloomcandles.com with the photos.
- You don't have to ship it back. I'll send a replacement or full refund on the same business day.
This applies to hot-weather melt damage in transit too — even though I can't control the inside of a UPS truck in July, I cover it. See the shipping policy for the hot-weather hold option that prevents this.
Exceptions
A few things I can't take back:
- Custom or special-order items made to your specifications.
- Sale items (final-sale items are clearly marked at checkout).
- Gift cards.
- Items purchased in person at markets or at Moody Brews Cafe — for those, check with me directly and we'll handle it case by case.
Exchanges
The fastest way to swap one scent for another is to start a return on the original candle and place a new order for the one you want. That way you're not waiting on me to receive the return before your new candle ships. I'll waive return shipping on the original if you reorder within 14 days — just mention it in your email.
EU 14-day cooling-off period
If your order ships to a country in the European Union or the United Kingdom, you have the right to cancel or return any order within 14 days of receipt, no reason required. (For now I don't ship internationally — but this clause is here if that changes.)
Questions
I'm one person and I read every email. Reach me at andrew@linabloomcandles.com.